Contact us by phone or email using the button below with the details of your repair and your order number or name and address.

If your jewellery was purchased from us less than 5 years ago and the damage to your jewellery is through no fault of your own, we will repair it free of charge and return your postage costs. Please wait to hear back from us to see whether your repair meets these criteria.

If your jewellery is out of warranty or if the repair is not covered by our 5 year guarantee then we will contact you to let you know what the charge will be. We always aim to keep the fee as low as is economically possible.

Once we've agreed on the details of the repair and whether a repair fee will be charged, you can send back your jewellery, securely packaged using Royal Mail Special Delivery. Our address is:
Jana Reinhardt Jewellery Ltd,
PO Box 5211, Worthing, BN11 9DQ

If there is anything we need to let you know about when we carry out your repair, then we will contact you to keep you in the loop.

Once your jewellery is back to it's best, we will contact you for payment (if applicable) and to confirm the best return address. We will send you tracking details via email and then your jewellery will be returned to you by Royal Mail Special Delivery.