FAQ
How can I contact Customer Services?
We will be able to deal with your queries by phone or email. Please call us on +44 (0)1903 368499. We are available Monday to Saturday 9am to 9pm GMT. You can also contact us by email on enquiries@janareinhardt.com
What happens if I'm not happy with my jewellery?
Should you wish to return an item, you have 14 days from the date of receipt to change your mind and we will happily refund your payment. Please view our Returns Policy for more information. Bespoke items are non-refundable.
Are you using diamonds from a traceable source?
Yes, all our diamonds are from traceable sources. To read more about the Kimberley Process, click here. We also try our best to source all other gem stones from conflict free countries.
I cannot find the piece of jewellery I saw a little while ago.
Please call or email us to describe the piece you are looking for and we will let you know if we still have it in stock or can remake it for you.
Can I commission a one-off piece of jewellery?
We have made all sorts of commissions over the time but we are now focused solely on animal themed commissions. If this is what you are looking for, then we can work with a rough sketch or a carefully considered design, just bring us your ideas! We will get to work and create something stunning to be enjoyed by you and generations to come.
What if the jewellery I ordered does not fit?
We are happy to adjust certain pieces of jewellery once purchased. Please call or email us with your request and we will endeavour to help you. Please be aware certain pieces cannot be adjusted.
You can also make a special request before purchasing online. Please contact us and we will let you know if the piece you would like to order can be sized and if there might be an additional charge or additional delivery times associated with your request.
Will my item be boxed?
Yes, each piece of jewellery will be delivered in its own gift box. You can also choose to have your jewellery gift wrapped and tied with a ribbon.
How do I buy Gift Vouchers?
You can order a gift voucher here. If it is super urgent, we will email you the voucher the same day for you to print out at home, otherwise it will go in the post to you or the recipient.
Are all items pictured on your website actual size and colour?
No, it is impossible to show an actual size image on the Internet because computer monitors vary in size. We endeavour to describe each piece in great detail, including all measurements. Please take a look at the jewellery photographed on a model or hand to get an idea about the size.
Also, we cannot make and photograph all our three hundred + designs in all the different alloys, so to give you a better idea of metal colours, please check out our Precious Metal Guide here.
Do you charge VAT?
Yes, we charge VAT on all UK sales. If you order from abroad you might be subject to VAT or customs charges in your country.
Can I order from overseas?
Yes, you certainly can. Standard delivery is charged at £9.95.
Do you make jewellery for men?
We don't have men's jewellery within our collections, but we think a lot of our pieces can be worn by men and women alike.
How long will my order take to arrive?
Within the UK we offer a next day delivery service (you would need to place your order before 1pm), which you can choose at checkout. All other orders will arrive within 6 working days.
Overseas orders usually take around ten working days to arrive. However, it can take up to four weeks depending on the time of the year and the postal service.
You will receive an automated email with a Royal Mail tracking number when your order is being posted off to you. For more information on delivery within the UK and overseas, please view our Delivery & Returns Page
What is your returns policy?
Click on this link for information on our Delivery and Returns policy.
